All items are processed are shipped out within 1-2 business days from the point of sale, out of Germany via UPS . National Holidays, and weekends are excluded.
Tracking and shipment confirmation are provided, by email, upon the exit of your item. It is important to be sure your provided shipping address is secure. Once the package has arrived at the provided destination, we can not assume responsibility for lost or stolen packages.
We love UPS.com's My Choice Service. If you like shopping online, and you don't already use the complimentary service, we encourage you to learn more, and arrange specifics about your deliveries. It really is great.
If you have an urgent question, email, call, or text us.
We are happy to offer you world wide shipping. We are able to accept payments via paypal from 240 countries worldwide. Shipping times will vary depending on your location. Rural areas can expect a longer wait time, and don't hesitate to contact us with your question and we will get you answers. Be sure to include your deadline date, if you have one, and your city/ postal code/ and country.
You are the most important part of this process and we want you to be thrilled with your fashion piece.
If your item does not fit to your satisfaction, arrives too late, or damaged, we will accept your returned item in 100% original condition, original packaging, unworn, unmarked, with the tags still attached if the return is completed and shipped with a tracking number within 14 business days from receipt.
After 14 days: An exchange or credit may be issued upon receipt of the returned item.
Returns on custom cut items are not eligible for return.
RETURN SHIPPING & HANDLING IS THE RESPONSIBILITY OF THE BUYER
HOW TO PROCESS YOUR RETURN:
1. Report the intent to return to us immediately with a quick email to
* Be sure to include WHY you wish to make the return.
2. Return the item in the original form (as it was when it was received). Inside the plastic bag, inside the original box, unworn, with the tag still attached.
3. Attach your return shipping label to the box and be sure the previous addresses or barcodes are covered or not visible.
RETURNS WITHIN NORTH AMERICA or FROM SOUTH AMERICA:
Ship to :
Sunset Barrington Gardens Office
ATTN: E. Hackshaw
Estyn Elan Engl Studio
233. South Barrington Av.
Los Angeles CA 90049
RETURNS WITHIN EUROPE/ UK/ AUSTRALIA/ EVERYWHERE
Estyn Elan Engl Studio
88069 Tettnang, Deutschland
We will not accept a returned item if there is visible damage of wear including make-up marks, stains, or deoderant marks.